FAQs

Do you take my insurance?
We take most insurance but we need to verify your insurance to make sure that we are in network provider.
Why do I need to be referred by another physician?
Sometimes you do not need to see a specialist and your primary care physician or internal medicine physician can treat your condition.
Do I need a referral from my PCP or referring physician?
There are two types of referrals. The one from your insurance, if it requires one and the physician’s referral. We always need a physician’s referral.
Why do we need to fill out more paper work when I gave it to the hospital?
We need you to fill out additional paperwork for our records. We are a different facility and we need to make sure we have the correct information and we sometimes need more than what we received from the hospital.
Why do you need my social security number and my spouses’ social security number?
Social security numbers are vital to claims processing. Insurance payments can be denied if there is not a social security number and then the patient will be responsible for the entire bill. If the spouse is the primary insured or the cardholder then the insurance company usually always asks for their number as well.
Why can’t you bill insurance for Travel vaccinations?
Majority of the time your insurance will not cover travel vaccinations. We will give you the paper work to submit to the INS, if applicable.
Why do I need to see the physician for my vaccination if I know what I need?
Our physician will narrow it down to the specific area you are traveling to and inform you of additional risks you may encounter and offer suggestions on how to deal with them. Sometimes you do not need the vaccinations that you think you do and it is the physician’s job to evaluate your planned travels and determine your vaccination requirements.
Why do you need a copy of my health insurance card if it is covered by workers compensation?
Worker’s Comp can deny claims. If that happens we can then bill your insurance instead of the patient paying out of pocket the entire bill.
What is a PICC line?
A PICC line (peripherally inserted central catheter) is a long IV which extends to the area just above the heart. A PICC line is usually placed if you are requiring IV medicines for longer than a few days. A PICC line can stay in place for as long as you require IV medicines as long as no complications occur.
How do I get a hold of a nurse if I have questions about my infusion?
A nurse is available to answer your questions 24 hours a day 7 days a week.

Aurora office: 303-750-1800

Skyridge office: 303-799-7372

After normal office hours M-F 9am-5pm, call either number and our answering service will connect you with the nurse on-call.
What happens if I see blood in my PICC line or tubing?
Sometimes blood may back up into the PICC line or tubing. This occurs more commonly if the clamp is unclamped. If this should happen, flush the line with saline, followed by heparin and close the clamp.
My PICC line dressing became wet, what do I do?
If the dressing is clearly wet and/or falling off, you will need to come in to the office for a dressing change by the nurse.

If the dressing is peeling up, apply tape over the existing dressing and call the nurse to arrange a time to come to the office.
What happens if I miss a dose of my antibiotic?
It is very important that you do not miss or skip any doses of your medications. If this occurs, please let a nurse or your physician know right away.
When I am on IV antibiotics, why is my blood drawn every week?
It is important that your lab work is monitored weekly while on IV antibiotics. This is a precaution to make sure that the antibiotics are not causing any problems with any of your organs. What lab work is drawn varies depending on what medications you are taking. Some medications require more frequent monitoring.
I am not a nurse, is it safe for me to administer IV antibiotics at home?
Yes, it is safe to infuse antibiotics at home. You will be trained by a nurse and provided with written instructions on how to administer your medications at home. Remember, you are not a lone, you always have a nurse available 24/7 to answer any questions you may have. Please let a nurse know if you need additional training or if you are not comfortable infusing your medications at home. If possible, it helps to bring someone with you to the office for your training session.
How long will I have to be on IV antibiotics?
This varies from patient to patient. Please discuss the length of treatment with your physician.